How a Global News Network Cut Troubleshooting from Days to Minutes, with Packet Proof
One of the world's largest media companies reaches 100 million people each month with breaking news and business and finance coverage, so its streaming and digital services demand reliable networks. As workloads moved between private cloud and on-premises infrastructure, the team expanded its packet observability estate to get sharper visibility and accelerate investigations for multicast and RTP video issues – which could take days. Engineers also wanted evidence-based answers when issues arose, to build trust and confidence with their leaders.
Outcomes
- MTTI cut from days to minutes: With AI-guided investigations for multicast and RTP incidents, engineers move faster from a reported problem to packet-backed answers.
- 55% lower MTTR: Average mean time to resolution fell in the first month of using cPacket's AI-guided investigations.
- Verifiable AI findings: Every AI finding links back to the underlying PCAP, so engineers can validate results and stay in control of every decision.
- Management-ready answers: Technical leaders can answer executive questions using the underlying network data, without waiting for engineers to assemble findings manually.