Privacy Policy

Customers are cPacket’s most valuable asset. Building a long-term business relationship with you depends on establishing trust, which includes cPacket’s commitment to both respect and protect your privacy. This Privacy Statement explains how we collect, use, share and protect your personal data.

This Privacy Statement covers the following points:

  1. Types of Personal Data Collected
  2. How Personal Data is Collected
  3. How Personal Data is Used
  4. How Personal Data is Shared
  5. How Personal Data is Stored, Processed and Protected
  6. Personal Data Choices
  7. Other Websites and Dispute Resolution
  8. Right to Change our Privacy Statement
  9. Contacting Us

These areas are described in detail below. This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our websites.

Comments or questions about our privacy practices can be sent to cPacket at privacy@cpacket.com.

1. Types of Personal Data Collected

Personal data is information relating to an identified or identifiable natural person, including information that can be used to identify you as an individual, directly or indirectly by reference to one or more factors specific to you. Personal data can include the following types of information:

Personal information: cPacket collects and uses personal information from our customers and potential customers. Such information includes name, contact information (address, telephone/fax number and email address), billing information, transaction history and credit card or other financial information. You may also elect to provide cPacket with information such as your personal or professional interests, demographics, experience with our products and contact preferences.

Online usage information: cPacket sometimes collects and uses information from your online interactions. Online usage information can include IP address, browser size, type and language, referring/exit pages and URLs, number of visits to our website and the hyperlinks visited.

The information you provide to us through different communications and contact channels may be combined by, for example, combining information collected online with information provided offline.

2. How Personal Data is Collected

Personal information that you choose to provide cPacket on cpacket.com, in person, on the phone or electronically may be collected. Additionally, we may now or in the future receive personal information about you from third parties that legally acquired the information and that have the right to share it with cPacket. For example, cPacket may receive contact information from a trade show or event sponsor.

cPacket uses cookies and other technologies such as web beacons, local shared objects, local storage, e-tags, and JavaScript, to collect online usage information. Please review cPacket’s Cookie Policy for more information regarding our use of these technologies and your choices about them.

3. How Personal Data is Used

Use of personal information: cPacket uses your personal information to: (a) respond to your correspondence; (b) help complete a transaction or order; (c) provide updates on service and benefits; (d) personalize our website; (e) provide advertising, promotions or newsletters regarding cPacket as well as cPacket’s products and services to you online or by email; (f) conduct market research; (g) obtain feedback on cPacket’s products or services; (h) comply with cPacket’s legal obligations, including export controls and trade compliance laws; and (i) for payment and order processing.

Use of online usage information: cPacket collects online usage information for the following purposes: (a) remembering information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) providing custom, personalized content and information; (c) monitoring the effectiveness of our website; (d) monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnosing technology problems; (f) helping you efficiently access your information after you sign in; and (g) providing advertising for cPacket products and services to you online or by email.

Use of combined personal data: cPacket may sometimes combine your personal information with online usage information to build a broader profile of our individual users. cPacket will only use this combined data for the purposes outlined in this Privacy Statement.

Online advertising: cPacket partners with trusted third parties to manage cPacket advertising on other websites. These partners use cookies to collect information about your activities on cPacket’s website, so that we can provide advertising for cPacket products and services relevant to your interests. For more information about third-party cookies and online advertising, please review cPacket’s Cookie Policy.

4. How Personal Data is Shared

Personal information: cPacket will not rent or sell your personal information to parties. We will only share your personal information outside of cPacket for the reasons described below:

cPacket: cPacket may share your personal information with cPacket business partners including sales, rental and solution partners and agents offering cPacket products and services, and vendors acting at our direction. cPacket will do so only to the extent necessary for the specific business partnership, or as otherwise permitted by applicable law.

Your consent: cPacket also may disclose your personal information to any other third party with your prior consent.

Legal necessity: cPacket also may disclose your personal information: (a) if required to do so by law; (b) if cPacke believes that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of cPacket or that of our customers; or (c) to comply with a judicial proceeding, bankruptcy proceeding, court order or other legal obligation or government inquiry

Online usage information: cPacket may share online usage information: (a) in any manner permitted for personal information; and (b) with vendors or service providers for the purposes described in the section above on “How Personal Data is Used.” cPacket may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

User content: cPacket provides some opportunities for you to generate your own internet-based content about cPacket and our products and services. Typically, the personal information that you provide in this user content will be shared outside of cPacket as described below.

User-generated comments: cPacket’s website may contain areas where users can transmit or post communications, for example, on blogs or in user forums. Any personal information you submit there will be publicly available, and can be read, collected or used by other users, and could be used to send you unsolicited messages. cPacket is not responsible for the personal information you choose to submit in such public areas.

Social media widgets: cPacket’s website may include social media features, such as the Facebook Like button, widgets such as the “Share This” button or interactive mini-programs that run on our website. These features may collect online usage information through cookies or web beacons. Social media features and widgets are either hosted by a third party or hosted directly on cPacket’s website. Your interactions with these features are governed by the privacy statement of the social media company providing them.

Testimonials: cPacket sometimes posts on our website customer testimonials that may contain personal information. cPacket obtains our customers’ consent to post their name or other personal information along with their testimonial prior to posting the testimonial on our website. If you wish to update or delete your testimonial, please contact cPacket at privacy@cpacket.com.

5. How Personal Data is Stored, Processed and Collected

Storage and processing of your personal data: cPacket may transfer personal data to, and store or process personal data in, countries other than the country in which the personal data originally was collected. Those countries may not have as comprehensive data protection laws as the country from which cPacket initially obtained the personal data. However, cPacket has executed agreements between and among cPacket entities operating in different countries that contain Standard Contractual Clauses (“SCCs”) as defined in the E.U. Data Protection Directive (95/46/EC) and as further authorized in the E.U. General Data Protection Regulation (“GDPR”) Article 46(5), to ensure that adequate safeguards are in place for the protection of personal data. Therefore, when we transfer, store or process personal data in other countries, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the SCCs and this Privacy Statement.

Data Retention: cPacket retains your personal data as part of your individual customer record for a period of five years following any activity on your account. After that time, your record will be inactivated and then deleted in accordance with cPacket’s data retention practices. cPacket may retain personal data associated with orders, quotes, or other official business records for a longer period of time to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security: cPacket puts in place appropriate physical, electronic and processes to safeguard and secure your data. These measures follow generally accepted industry standards both during transmission and once it is received. Since transmission of information over the internet is not completely secure, although cPacket will do its best to protect your personal data, the security of your data transmission to our website cannot be guaranteed.

Data compromise: In the event that your personal data under our control is compromised, cPacket will investigate the situation and take all steps required by applicable law.  This includes notification of the competent data protection authority where applicable, and when appropriate notification of those individuals whose personal data may have been compromised. cPacket may take other steps in accordance with any applicable laws and regulations.

6. Personal Data Choices

You have certain rights with respect to your personal data, including: the right to information about the personal data we store about you, the right to have your personal data corrected if it is inaccurate, and the right to object, on grounds relating your particular situation, at any time to processing of your personal data. You also have the right, under certain circumstances, to erasure, restriction of processing, and portability of your personal data.

To exercise your rights please contact cPacket at privacy@cpacket.com. cPacket will respond to your request as soon as is reasonably practicable and in any event within 30 days. To protect your privacy and security, cPacket will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Additional ways you may exercise choice about your personal data are outlined below.

Opting out of collection of personal information: You may decline to submit any personal information to cPacket, but then you may be restricted from some features of our website and we may not be able to communicate with you regarding cPacket’s products and services. In addition, personal information may be required to determine eligibility to access certain parts of our website.

Opting out of collection of online usage information: Your browser or mobile device may allow you to delete and disable cookies. Note that disabling cookies may disable features available through cPacket’s website. Please refer to cPacket’s Cookie Policy for more information about any choices you may have with respect to cookies and the other technologies which may be used to collect online usage information.

Opting out of cPacket emails: You may choose to opt out of receiving marketing emails from cPacket, including newsletters and promotions by following the unsubscribe instructions included in each marketing email or by contacting cPacket at privacy@cpacket.com. Please note that opting out may prevent you from receiving email messages regarding updates, new features, or special offers. If you opt out of marketing emails, cPacket may continue to send transaction or service-related emails about our business dealings with you if required in order to establish, carry out or terminate such business dealings. cPacket reserves the right to contact you for non-promotional purposes when we believe it is necessary, including where required by law. If you have any difficulty exercising your choices or feel that choices you made on particular websites have not been taken into account, please use cPacket’s unsubscribe link.

Opting out of advertising: Both TRUSTe and the National Advertising Initiative provide mechanisms that allow you to opt out of receiving targeted advertising (i.e., advertising that is tailored to your interests based on your online browsing activities) from certain advertising providers. You also may opt out directly with Google and Adobe. For customers in the E.U., you also may opt-out through the European Interactive Digital Advertising Alliance. Please note this does not opt you out of being served advertising altogether. You will continue to see generic ads.

Deletion of user content: To request that cPacket remove your user content or personal information from public areas of our website, contact cPacket at privacy@cpacket.com.

7. Other Websites and Dispute Resolution

Other websites: We are not responsible for the practices employed by websites or services linked to or from cPacket’s website including the information or content contained therein. cPacket’s Privacy Statement does not apply to third-party websites or services when you use a link to go outside cPacket’s website. cPacket is not responsible for and does not control any third parties that you authorize to access your user content. If you are using a third-party website or service (like Facebook) and you allow such a third party access to your user content, you do so at your own risk.

Dispute Resolution: If you have questions or concerns regarding this Privacy Statement, you should first contact cPacket at privacy@cpacket.com. If you believe that the collection or processing of your personal data by cPacket is not compliant with applicable data protection laws, or have a privacy or data use concern you may also contact the data protection authority in your country of residence. You can also contact our U.S.-based third party dispute resolution provider at https://feedback-form.truste.com/watchdog/request.

8. Right to Change Our Privacy Statement

This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. cPacket reserves the right to modify this Privacy Statement at any time by posting the revised statement on our website and updating the date the statement was last revised. If material changes to our privacy practices are made, cPacket will notify you by email or by means of a notice on our home page.

9. How to Contact Us

Please contact cPacket with questions or comments about our privacy practices at: privacy@cpacket.com

cPacket Networks, Inc.
2130 Gold Street, Suite 200
San Jose, CA 95002
United States

Phone: (650) 969-9500

Join the Revolution

Schedule a free demo to see how cPacket solutions can change the way you monitor your network performance.