Support

Worldwide Support Options

cPacket provides world-class customer support for all of our customers worldwide via our dedicated support team. Support packages include telephone, email and portal access, with the following tiers:

 

Standard Support:

  • Basic phone, email and portal support during normal business hours up

Enhanced Support:

  • 24 x 7 x 365 with increased escalation and response times and advance replacement options

All support plans include access to a web-based customer portal for filing cases, firmware downloads, documentation and support status information for cPacket hardware.

 

Log into Customer Support