Worldwide Support Options
cPacket provides world-class customer support for all of our customers worldwide via our dedicated support team. Support packages include telephone, email and portal access, with the following tiers:
- Basic phone, email and portal support during normal business hours up
- 24 x 7 x 365 with increased escalation and response times and advance replacement options
All support plans include access to a web-based customer portal for filing cases, firmware downloads, documentation and support status information for cPacket hardware.