Why your business needs a holistic Observability strategy today

In order to stay competitive businesses must be agile, deliver new services and features faster than ever before. The good news is that with the digital revolution of the last 20 years which includes the introduction of the cloud, more innovative software architectures and agile software development disciplines, it has never been easier to do so. By leveraging micro-services and connecting to third party offerings including leveraging cloud native capabilities businesses can imagine, build, integrate and introduce new services faster than ever before.

However, the thing that users value more than new features is that the service is reliable and fast. Nothing will cause users to leave your service faster than a sluggish or unavailable service, and “re-acquiring” users who had such a bad experience is a very expensive proposition.

The bad news is that the new service chains are much more complex, and things that are more complex are often less reliable!

That leaves businesses with a hard tradeoff between rapidly developing new features and innovative services; while maintaining the original high service levels which their users expect based on the previous features and service.

Unfortunately, the data shows that this is a very hard balancing act; while technical advancement made it possible to introduce new services faster, the data shows that the frequency, severity and duration of outages didn’t go down, and in most categories got worse.

The solution to this dilemma, how do you offer a robust and resilient service, while at the same time innovate as fast as your competition is Observability.

Over the last few years, it became clear that businesses have to embrace a holistic Observability solution that encompasses the network, the infrastructure, the application and the aggregation of these sources into a unified picture. Without a holistic Observability strategy businesses risk losing the value of embracing new and innovative software development approaches, by negatively impacting service levels due to frequent and long outages. The key takeaway: businesses must embrace new service development approaches which are more agile, but that leads to a more complex service chain, which is less reliable. To address this challenge, businesses must have a holistic Observability strategy.